At U.S. Bancorp India, we're on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. **Job Description** **Key Responsibilities** **1. Workforce Planning & Capacity Management** · Develop and maintain workforce plans for GCC Risk teams, ensuring capacity, skills and coverage are aligned to current and future business priorities. · Oversee workload allocation, prioritisation and capacity management across functional Risk teams operating in the GCC. · Monitor staffing levels, attrition, utilisation, productivity and capability requirements, escalating material risks or constraints to the Head of Risk - GCC. · Partner with global Risk stakeholders to translate functional objectives into clear resourcing plans and delivery expectations. **2. Operational Delivery & Performance Oversight** · Manage the day-to-day operation of functional Risk teams, ensuring deliverables are completed in line with agreed service levels, quality standards and control expectations. · Establish consistent operating routines, performance indicators and management information to track delivery, quality, productivity and issue resolution. · Coordinate with functional Risk leads to ensure clear ownership of deliverables, timely escalation of issues and effective management of delivery risks. · Identify process inefficiencies, resource constraints and operational dependencies, and develop practical improvement plans. **3. People Leadership & Capability Development** · Provide leadership, coaching and performance oversight to Risk managers, team leads and functional teams operating in the GCC. · Support recruitment, onboarding, training, capability development and succession planning for GCC Risk teams. · Promote a high-performance culture focused on accountability, collaboration, inclusion, resilience and continuous improvement. · Ensure team objectives,



individual goals and delivery expectations are clearly understood and aligned to GCC Risk priorities. **4. Governance, Reporting & Stakeholder Support** · Maintain workforce dashboards and management information covering staffing, skills, attrition, productivity, service performance, quality and operational resilience. · Support the Head of Risk - GCC in preparing updates for GCC leadership, global Risk stakeholders and governance forums. · Provide insight and recommendations to strengthen workforce governance, operating model effectiveness and delivery resilience. · Ensure workforce-related risks, issues and dependencies are documented, monitored and escalated appropriately. **5. Stakeholder Management & Risk Culture** · Build productive relationships with GCC leadership, global Risk functions, Human Resources, Finance, Operations and other enabling teams to support workforce planning and delivery outcomes. · Act as a trusted partner to functional Risk leads, helping to balance delivery priorities, capacity constraints and risk management expectations. · Champion effective risk culture, operational discipline and professional standards across GCC Risk teams. · Support transparent communication, timely issue escalation and consistent stakeholder engagement across geographies and functions. **Qualifications & Experience** **Required** · Third level qualification or equivalent professional experience. · 10+ years' experience in banking, financial services, risk management, operations, workforce management or GCC delivery environments. · Demonstrated experience managing teams, team leads or operational functions in a complex matrix organisation. · Experience with workforce planning, capacity management, performance reporting,



operational governance and stakeholder management. · Strong understanding of Risk Management and Compliance operations, control environments and regulated financial services expectations. · Ability to translate business priorities into practical resourcing, delivery and capability plans. · Strong communication, influencing and executive-level reporting skills. **Preferred** · Experience supporting the build-out or scaling of a Global Capability Centre or shared services operating model. · Familiarity with risk governance, RCSA, issue management, operational risk reporting and service management disciplines. · Experience using workforce planning tools, dashboards, GRC platforms or management information systems. · Qualified qualification in risk, finance, business management, operations or people leadership is desirable. **Key Competencies** · Workforce Leadership: Builds, organises and leads high-performing teams with clear priorities, accountabilities and development plans. · Operational Discipline: Establishes effective routines, metrics and controls to support reliable delivery and timely issue resolution. · Risk Mindset: Applies sound judgement and risk awareness to workforce, delivery and operating model decisions. · Stakeholder Influence: Builds trust and credibility with senior stakeholders across functions, geographies and leadership teams. · Analytical Thinking: Uses data, dashboards and management information to identify trends, risks and improvement opportunities. · Execution Focus: Delivers outcomes in a rapid-paced, matrixed environment while maintaining quality, accountability and professionalism. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) . **Posting may be closed earlier due to high volume of applicants.** This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.

📌 RMC Workforce Manager (Chennai)
🏢 U.S. Bank
📍 Chennai