Job DescriptionESSENTIALDUTIES AND RESPONSIBILITIES:
n Answering inbound calls for B2B customers.
n Dialing outbound calls for lead generation or sales support.
n Handling chat queries and providing email support.
n Keeping up to date with product knowledge and industry trends.
n Resolving customer complaints and ensuring customer satisfaction.
n Perform additional duties as required and or requested
nDesired Candidate Profile
n Minimum of 1 –4 years of experience in INTERNATIONAL VOICEPROCESS
n The candidate should have relationship management skills since the job will involve liasoning with customers and
nUS stakeholders.
n The Candidate should have the ability to multi-task, prioritize and ability to learn more and be adaptable.




n The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of
nemployees and management
n The candidate should have excellent PC skills and should be well versed with Microsoft Products like
n Excel, Word and Access (optional).
n Strong attention to details and Good follow up skills.
n Ability to work effectively with other organizations and individuals at all levels with minimal supervision and
nassumes accountability for issues until final resolution.
n Flexible to night shifts is mandatory.

📌 Customer Service Associate (Vasanthanagar)
🏢 MSI Services
📍 Vasanthanagar