Job Description
What you'll do:
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- Proactively call customers to upsell relevant products/services and drive repeat ordersn
- Reach out to dormant customers and win them back with targeted outreachn
- Monitor customer feedback and reviews, and personally resolve issues behind negative ratingsn
- Act as the voice of the customer internally — surfacing patterns and feedback to help the team fix root causesn
- Build genuine rapport with customers to strengthen long-term retentionn
- Track and report on upsell conversions, win-back rates, and review-recovery outcomesn

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nWhat we're looking for:
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- 1-3 years of experience in tele-sales, retention, customer success, or upsellingn
- A persuasive, warm communication style — equally comfortable selling and empathizingn
- Genuine customer-first instinct — you care about getting it right for the customer, not just closing the calln
- Comfortable working with CRM tools, call/target lists, and basic reportingn
- Self-driven with the ability to manage a daily outreach pipeline independentlyn

📌 Customer Delight Officer (Bengaluru)
🏢 Iztri
📍 Bengaluru