Job Description Job Description: Lead, Digital Product Management - Direct-to-Consumer (D2C) Sales
N n The Opportunity: Build India’s leading "AI-First" Digital Insurance Practice
N n Prudential Health India is building a technology-led, customer-centric and AI-first Direct-to-Consumer (D2C) health insurance business across web, native mobile applications, WhatsApp, conversational interfaces and assisted digital channels.
N nWe are looking for a Lead, Digital Product Management who will own the digital product strategy, customer journey roadmap, AI-powered platform innovation and commercial performance of the D2C ecosystem.
NThe role is accountable for designing and scaling easy, intelligent and high-conversion customer journeys across the complete insurance lifecycle, including discovery, quote generation, plan comparison, proposal completion, underwriting, payment, policy issuance, servicing, renewal and retention.
N nThe successful candidate will combine product strategy, customer understanding, AI fluency, commercial judgement,



analytics and execution excellence to create differentiated customer experiences while driving measurable business outcomes such as conversion, digital sales, customer satisfaction, straight-through processing and operational efficiency.
N nThis is not a feature-delivery role. The role is accountable for delivering customer and business outcomes through AI led innovation, experimentation and data-driven decision-making.
N n Key Responsibilities
N1. Product Strategy and AI-First Innovation
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- Define the digital product vision and AI-first strategy for the D2C business. N
- Develop and manage a multi-year product roadmap aligned to growth, customer acquisition, engagement, conversion and retention objectives. N
- Evaluate every major customer journey and operational process through an AI-first lens, identifying opportunities to simplify decision-making, automate processes, personalise experiences and improv

📌 Lead - Digital Product Manager (Ai First)c Sales (India)
🏢 Seven N Half
📍 India