Customer Service Representative

Start Date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

No experience required

No experience required

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Not Provided

Posted today

Fresher Job

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About the job

Job Title: Voice Process /Chat process

Location: Pune

Experience: 0-2 Years

Working Days: 5 Days a Week

Weekly Off: 2 Rotational Week Off

Employment Type: Full-Time

Job Summary

We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Pune. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply.

Key Responsibilities

- Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels.
- Respond to customer inquiries in a qualified and timely manner.
- Resolve customer complaints and escalate complex issues when required.
- Maintain accurate records of customer interactions and transactions.
- Provide product, service, and process-related information to customers.
- Follow company policies, quality standards, and customer service guidelines.
- Meet individual and team performance targets.
- Coordinate with internal departments to ensure timely issue resolution.
- Build and maintain positive customer relationships.





Required Skills & Qualifications

- Graduate/Undergraduates can apply (depending on company requirements).
- Excellent verbal and written communication skills in English;
- Basic computer proficiency and familiarity with MS Office.
- Good problem-solving and interpersonal skills.
- Ability to work in a fast-paced environment.
- Customer-centric attitude and willingness to learn.

Preferred Qualifications

- 0-2 years of experience in customer service, customer support, BPO, call center, or related roles.
- Freshers with excellent communication skills are encouraged to apply.

Working Conditions

- Location: Pune
- Shift: Rotational shifts
- Working Days: 5 days per week
- Weekly Off: 2 rotational weeks off

Earn certifications in these skills

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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📌 Customer Service Representative - Fresher (Maharashtra)
🏢 WNS
📍 Maharashtra