About the Role:Postcard Hotels is seeking experienced Front Office Managers to join our growing portfolio of luxury hotels and resorts.The role requires a strong understanding of luxury hospitality, personalised guest service, and operational excellence. You will lead the Front Office team and ensure a seamless, thoughtful, and memorable guest journey from arrival to departure.Key Responsibilities:- Lead the day-to-day operations of the Front Office and maintain exceptional service standards.- Own the complete guest journey, ensuring personalised and intuitive service.- Be visible and engaged with guests, proactively anticipating needs and resolving concerns.- Lead, coach, and develop the Front Office team.- Ensure seamless coordination with Housekeeping, F&B;, Reservations, and other departments.- Oversee check-ins, check-outs, room allocation, billing, VIP handling, and guest requests.- Handle guest feedback and service recovery with maturity and discretion.- Ensure adherence to Postcard Hotels' SOPs, service standards,



and operational procedures.- Support the General Manager and leadership team in delivering guest and business objectives.What We Are Looking For:- Luxury hotel or resort experience is essential.- Previous experience as a Front Office Manager, Assistant Front Office Manager, or in a similar leadership role.- Strong knowledge of luxury guest service and Front Office operations.- Excellent communication, interpersonal, and leadership skills.- A warm, confident, and discreet approach to guest interactions.- Solid problem-solving and decision-making abilities.- Hands-on, detail-oriented, and passionate about hospitality.- Career stability is highly important — we value candidates who have demonstrated meaningful tenures, loyalty, and progressive growth with previous organisations.Why Join Postcard Hotels?- Be part of a distinctive and growing luxury hospitality brand.- Exposure to unique properties and destinations.- Opportunities for learning, cross-property exposure, and career progression.- Build a long-term career with a brand that values commitment, performance, and excellence.If you are passionate about luxury hospitality and looking to build a long-term career with Postcard Hotels, we would love to hear from you.

📌 Front Office Manager (Panaji)
🏢 The Postcard Hotel
📍 Panaji