Hiring: SAP CDMLocation: RemoteShift: 24x7 Support Model (9 Business Working Hours)Experience: 6-10 YearsNotice Period: Immediate Joiners to Serving Notice Period PreferredWe are looking for an experienced SAP CDM who can successfully manage customer engagements, drive service excellence, and act as a trusted advisor for SAP Enterprise Cloud Services (ECS) customers.Required Skills & Experience✅ 6-10+ years of experience in SAP Basis Domain✅ 2-3 years of customer-facing experience✅ Strong understanding of SAP products and services, including:SAP RISESAP S/4HANASAP BTPSAP HANA DatabaseSAP SaaS Solutions✅ Experience with:SAP UpgradesOS/DB MigrationsCloud Technologies (Preferred)✅ Excellent verbal and written communication skills in EnglishKey ResponsibilitiesOwn and manage end-to-end client relationships for SAP Enterprise Cloud Services (ECS).Serve as the primary escalation point and advocate for customer requirements within SAP.Drive customer success, operational excellence, and commercial outcomes.Lead onboarding, transition, stabilization, operations, and renewal activities.Collaborate with SAP Services, Product Support teams, Partners, System Integrators, and customer stakeholders.Support and drive SAP S/4HANA transformation and cloud adoption initiatives.Conduct governance reviews,



customer operations reviews, and Quarterly Business Reviews (QBRs).Identify service improvement opportunities and support business growth through upselling and cross-selling initiatives.Establish strong relationships with executive stakeholders and business leaders.Manage risk mitigation, stakeholder communication, reporting, and service governance.Ensure contractual compliance, SLA adherence, and operational excellence throughout the engagement lifecycle.Preferred ProfileStrong stakeholder management and customer engagement capabilities.Experience managing enterprise cloud delivery environments.Ability to work with global teams and multiple cross-functional stakeholders.Strong project management, service delivery, and account management expertise.Customer-centric mindset with a focus on business outcomes and digital transformation.Why Join Us?✅ Work with leading SAP Enterprise Cloud customers globally✅ Drive large-scale cloud transformation programs✅ Exposure to SAP's latest cloud and digital transformation offerings✅ Prospect to engage with C-level stakeholders and strategic decision-makersInterested candidates can share their updated resume

📌 SAP CDM (Mumbai)
🏢 HCLTech
📍 Mumbai