Job description -- Review Existing Training Materials of the project/s- Help in designing KRAs for the team assigned- Work with Call Center management staff- Coordinate training activities with Hexaware and client stakeholders- Develop and review cross-training materials and SOPs- Preparation and review of relevant Training reports and Dashboards- Participate in RFQs/RFPs responses and discussions- Coordinate plans on TTT sessions for new/potential trainers- Experience in Inbound and Outbound Voice and Non-Voice domain- Span of control – ~900 FTE's- Solid CS/Telecom/Travel/eCommerce experience from Domestic & International projects is required- Preparation of decks for MBRs, WBRs, QBRs for client reviews- Develop Managers/DMs/AMs for on-the-job requirements and part of the succession planning exercise.Criteria -- Graduate / Post-Graduate- 5-6 years of training experience in a managerial role- 10+ years of experience in process training area managing teams- Experience in Inbound and Outbound Voice and Non-Voice domain- Ability to coordinate training activities with stakeholders across one or multiple LOBs as assigned and multiple locations+Geos.

📌 Senior Manager - Process Training (BPO) (Nagpur)
🏢 Hexaware Technologies
📍 Nagpur