About PorterAt

Porter

, we’re on a mission to

move a billion dreams

by building the most trusted, effective, and seamless logistics platform in India. We started in 2014 with a simple vision — to transform intra-city logistics through technology. Today, Porter is a

late-stage startup

, serving millions of users across

21+ cities

, backed by marquee investors like

Tiger Global

,

Lightrock

, and

Sequoia

.We solve real-world problems — from empowering micro-entrepreneurs and truck owners, to optimizing last-mile delivery for SMEs and enterprises. Every challenge we take on has real consequences and real impact.With a sharp focus on

user obsession, ownership, and collaboration

, we’re building a workplace where people thrive when they take bold bets, move fast, and build with empathy.If you’re looking to work where

scale meets purpose

,

complexity fuels learning

, and

culture isn’t an afterthought

, Porter is the place.

Role OverviewAs a Product Operations Associate, you will be the first point of contact for resolving technical issues related to Porter’s products. This is an execution-focused role where you will troubleshoot complex issues, manage tickets, processes & SOPs, and collaborate with engineering and product teams to ensure system reliability.Key ResponsibilitiesTechnical Troubleshooting:



Diagnose and resolve issues by examining transactional data and system logs. Attempt to reproduce reported defects to verify their existence and identify root causes.Support & Communication: Provide prompt assistance to customers, partners and internal teams via tickets and email. Explain technical concepts in plain language, avoiding jargon, while ensuring empathy and patience.Ticket Management: Create, track, and resolve support tickets within defined Turn Around Times (TAT). Ensure valid resolution, correct tagging, and proper documentation & reporting of bugs.Collaboration: Work closely with Business, Engineering and Product teams to address defects. Coordinate with stakeholders for bug resolution and prioritization.Operational Maintenance: Maintain proper documentation for assigned products and leverage existing knowledge bases to find solutions.Technical Skills: Working knowledge of SQL, Postman, and JIRA is highly preferred. Proficiency in using debugging tools and log analyzers.Key Competencies: Excellent verbal and written communication. Logical and analytical mindset to break down complex problems.Qualifications & Skills

Minimum

1 year

of experience in Product Ops, QA or Analytics domains.Product KnowledgePrior experience working with Mobile Apps and Web products

📌 Product Operations Executive (Mumbai)
🏢 Porter
📍 Mumbai