Job Type: Full time

Remote: Remote

Job Type: Full-TimeWork Mode: Work from OfficeWorking Days: Monday to FridayShift: Night Shift (DO NOT APPLY IF YOU'RE NOT COMFORTABLE WORKING NIGHT SHIFTS)Location: Sector 5, KolkataNO TRANSPORTATION PROVIDEDThis isnot a traditional Call Center or BPO role. The position requires someone who can understand customer requirements, follow processes accurately, solve problems, and maintain a high level of attention to detail.RequirementsFluent English communication skills - both written and spoken.Excellent communication and interpersonal skills.Strong attention to detailand the ability to identify even minor errors or inconsistencies.Good analytical and problem-solving abilities.Ability to multitask and manage priorities effectively.Ability to learn new software, tools, and processes quickly.Comfortable workingnight shifts.Must be willing towork from our office. This is an office-based position andWork from Home/Remote work is not available.Must be able to arrangeown transportation, as transportation isnot provided by the company.Professional attitude, reliability,



and a strong sense of responsibility.Ability to work independently as well as collaborate effectively with the team.Candidates with knowledge or experience inwebsite designing, UI/UX, graphic design, or web technologieswill have an advantage.Basic knowledge ofdesign tools, SaaS platforms, online software, HTML/CSS, or website interfaceswill be considered an added advantage.Previous experience in customer success, customer support, e-commerce, SaaS, website-related services, or a similar role will be an advantage.Key ResponsibilitiesCommunicate with clients through various channels in a professional and helpful manner.Understand client requirements and provide accurate and timely assistance.Maintain a high level of attention to detail in every task.Follow client-specific SOPs, guidelines, and workflows accurately.Maintain accurate records and update relevant systems.Identify potential issues and escalate them appropriately.Take ownership of assigned tasks and ensure they are completed accurately and on time.Maintain a high standard of customer satisfaction and service quality.

📌 Customer Success Representative (Mumbai)
🏢 RFS Business Solutions
📍 Mumbai