Client Servicing Executive
Experience 2+ Years
Location Mumbai
About IIC

IIC is a technology-driven experiential marketing company that creates immersive digital experiences through *AR/VR, AI, interactive solutions, web & mobile development, content production, and experiential marketing*. We partner with leading brands to deliver cutting-edge technology solutions that engage audiences and drive business outcomes.
Job Summary

We are looking for a proactive and customer-focused *Client Servicing Executive* with *2+ years of experience* in client servicing, account management, or customer success. The ideal candidate will be responsible for managing client relationships, ensuring seamless project execution, and delivering exceptional customer experiences while acting as the bridge between clients and internal teams.
Key Responsibilities

* Build and maintain long-term relationships with assigned clients.
* Act as the primary point of contact for all client communications.
* Understand client business objectives and recommend suitable technology and experiential solutions.




* Coordinate with internal teams including Business Development, Creative, Technology, Design, and Project Management to ensure timely project delivery.
* Conduct regular client meetings, status updates, and project reviews.
* Ensure high levels of customer satisfaction through proactive communication and problem-solving.
* Manage client expectations and resolve concerns in a professional and timely manner.
* Identify opportunities for account growth, cross-selling, and upselling.
* Prepare project briefs, meeting notes, proposals, presentations, and reports.
* Track project milestones and ensure deliverables are completed as per agreed timelines.
* Maintain accurate client records, documentation, and CRM updates.
Required Skills & Qualifications

* Bachelor‘s degree in Business Administration, Marketing, Communications, or a related field.
* *2+ years of experience* in Client Servicing, Customer Su

📌 Client Servicing Executive (Mumbai)
🏢 INK IN CAPS
📍 Mumbai