Edrevel AI

is an AI-powered workforce development platform that unifies training delivery, competency validation, and skills intelligence in a single system. It replaces fragmented tools across content creation, assessment, credentialing, and workforce analytics, helping organizations streamline and scale workforce readiness programs. Learners benefit from diagnostic pre-assessments, adaptive learning pathways, embedded AI coaching, and portable verified credentials upon mastery. Organizations, governments, and institutions gain real-time skills intelligence dashboards that provide auditable insight into competency gaps, training ROI, and workforce readiness across roles and sites. The platform operates across five countries, is SOC 2 Type II and ISO 9001 certified, and has supported over one million learners.We’re hiring a

DevOps Support and QA Engineer

to help support and strengthen our

SaaS platform

. This is a hands-on role with equal focus on

DevOps support

and

quality assurance

, helping ensure our product is secure, reliable, and built around real customer needs.As our platform grows, this role has the potential to evolve into leading the

product support division

. Success in this role requires a strong

customer-first mindset

, a deep sense of ownership, and a genuine obsession with helping customers solve business problems.This is not QA for QA’s sake. We want someone who tests through the lens of the customer, understands how the product is used in the real world, and helps make sure every release delivers value.

What You’ll DoSupport

CI/CD pipelines

, deployments, and release workflowsHelp manage

development, staging, testing, and production environmentsMonitor logs,



alerts, and system health, and help troubleshoot issuesSupport

release validation

,

smoke testing

, and deployment checksImprove automation, configuration, and operational processesTest new features, bug fixes, and releasesWrite and maintain

test cases

,

regression tests

, and QA documentationVerify

web, API, and integration workflowsReproduce, document, and help resolve defects with engineeringTest from the

customer perspective

, keeping business problems in mindDocument procedures, troubleshooting steps, and support runbooksHelp shape and grow product support capabilities over timeWhat We’re Looking ForExperience in

DevOps support

,

QA

,

software testing

, or a similar technical roleStrong experience with

SaaS

or

web applicationsFamiliarity with

CI/CD

, deployment workflows, and release processesHands-on experience with AWS tools is requiredUnderstanding of cloud platforms, containers, and infrastructure toolsComfort with scripting in

Python

,

Bash

, or similar languagesAbility to read logs, troubleshoot issues, and support root cause analysisExperience with bug tracking, test management, and QA best practicesHands-on experience with modern testing frameworks such as

Playwright

,

Jasmine

, and similar toolsStrong communication and documentation skillsA customer-first mindset and a real drive to solve customer problemsNice to HaveAWS certifications

such as

Cloud Practitioner

or

AI PractitionerExperience with

Docker

or

KubernetesFamiliarity with monitoring and observability toolsExperience with

APIs

,

SQL

, and

GitUnderstanding of

Agile

or

Scrum

workflows

📌 DevOps Support and QA Engineer (Mumbai)
🏢 Edrevel AI
📍 Mumbai