Job Title – Client Onboarding Executive

Company:

AIRIQ B2B Online Pvt. Ltd.Location:

GurugramExperience:

1–3 YearsWork Mode:

OnsiteWorking Days:

6 Days a WeekDepartment:

Client Onboarding / OperationsOpenings:

5

About the RoleWe are looking for a

Client Onboarding Executive

to manage and streamline the onboarding process for new B2B clients. The role will involve coordinating with clients, collecting and validating KYC and business documents, ensuring accurate data entry, and working closely with internal teams to activate clients on the platform.The ideal candidate should have strong communication and coordination skills, attention to detail, and experience in

client onboarding, KYC, verification, documentation, or B2B operations

.

Key ResponsibilitiesManage the

end-to-end onboarding process

for current B2B clients.Communicate with clients to collect required

KYC and business documents

.Verify and validate submitted documents for completeness and accuracy.Ensure client information is correctly captured in internal systems/CRM.Coordinate with

Sales, Operations, Finance, Compliance, and other internal teams

for successful client activation.Follow up with clients for pending documents, information, or clarifications.Conduct basic

KYC and client verification





as per company policies.Ensure all onboarding documentation is properly maintained and updated.Monitor onboarding status and ensure clients are activated within the defined

TAT

.Identify discrepancies or incomplete information and coordinate for resolution.Maintain accurate onboarding trackers and prepare regular status reports.Handle client queries related to the onboarding and activation process.Ensure compliance with internal processes and documentation requirements.

Required Skills & Experience1–3 years

of experience in Client Onboarding, KYC, Verification, B2B Operations, Customer Operations, or a similar role.Excellent verbal and written

communication skills

.Strong attention to detail and documentation skills.Good working knowledge of

MS Excel / Google Sheets

.Strong coordination, follow-up, and problem-solving skills.Ability to work with defined

targets and TATs

.Comfortable working in a fast-paced B2B environment.Prior experience in the

Travel/OTA/B2B Travel industry

will be an added advantage.

Preferred Candidate ProfileCandidates with experience in

B2B client onboarding or KYC verification

will be preferred.Experience dealing with

travel agents, corporate clients, vendors, or business partners

will be an advantage.Should be comfortable working from the office and following a

6-day working week

.Should have a professional approach towards client communication and documentation.

📌 Client Onboarding Executive (Mumbai)
🏢 AIRIQ 365
📍 Mumbai