Job description -

Review Existing Training Materials of the project/sHelp in designing KRAs for the team assignedWork with Call Center management staffCoordinate training activities with Hexaware and client stakeholdersDevelop and review cross-training materials and SOPsPreparation and review of relevant Training reports and DashboardsParticipate in RFQs/RFPs responses and discussionsCoordinate plans on TTT sessions for current/potential trainersExperience in Inbound and Outbound Voice and Non-Voice domainSpan of control – ~900 FTE’sStrong CS/Telecom/Travel/eCommerce experience from Domestic & International projects is requiredPreparation of decks for MBRs, WBRs, QBRs for client reviewsDevelop Managers/DMs/AMs for on-the-job requirements and part of the succession planning exercise.

Criteria -Graduate / Post-Graduate5-6 years of training experience in a managerial role10+ years of experience in process training area managing teamsExperience in Inbound and Outbound Voice and Non-Voice domainAbility to coordinate training activities with stakeholders across one or multiple LOBs as assigned and multiple locations+Geos.

📌 Senior Manager - Process Training (BPO) (Mumbai)
🏢 Hexaware Technologies
📍 Mumbai