Job Title:

Executive – CX & L&D;

Location: BangaloreRole: Regional Trainer

(Bangalore)Department:

CX & L&D;

Role Overview:At Chai Point, we believe a outstanding cup of chai can power conversations, ideas, and experiences. With hundreds of experience stores and millions of cups served, our mission is simple — serve amazing chai and create delightful customer experiences every single day.To make that happen, we invest in our people. That’s where you come in.

Key Responsibilities:

1. Deliver Impactful TrainingConduct engaging classroom and on-the-job training for store partners, Brewing Bot Team and also Regional Managers.Train teams on product knowledge, service standards, store operations and customer experience.Use the 4-Step Training Method to ensure learning translates into performance.

2. Enable Store Teams to SucceedSupport new store openings and partner onboarding.Coach store partners on speed of service, quality, and upselling techniques.Work closely with store managers to close skill gaps.

3. Maintain Training StandardsEnsure training SOPs and operational standards are consistently followed across stores.Conduct training audits and skill assessments.

4. Drive Learning EngagementFacilitate group training, one-on-one coaching, and digital learning sessions.Create a fun and interactive learning environment that motivates store teams.

5. Measure Training EffectivenessTrack training completion, partner performance and feedback.Share insights with the L&D; team to continuously improve training programs.

6.



Be a Project WhizBe a project coordinator for our Learning Projects from time to timeKeep the self-learning metrics high to learn about the L&D; and QSR industry

6. Manage the LMS for the BVOC and DVOC programLead mentor for the BVOC and DVOC programEnsure assignments, submissions are followed up and coordination with the university is done on time.

Requirements:

EducationGraduate in Hospitality / Hotel Management / Business Administration / HRCertification in Training or Learning & Development is a plus.

Experience1 – 3 years of experience in training, hospitality, retail or QSR operations.Experience in conducting training sessions or facilitating workshops.

SkillsExcellent communication and presentation skillsAbility to engage and energize large groupsStrong coaching and mentoring skillsGood understanding of customer service and operationsBasic knowledge of training tools, SOPs and assessmentsAbility to travel to sites within the region to ensure hands-on learning for all partners

Personality TraitsPassionate about people developmentEnergetic and comfortable in fast-paced environmentsA natural storyteller and trainerCustomer obsessedHands-on and willing to spend time at storesA learning initiative for yourself and the team

Why Join Chai Point?Be part of India’s largest organized chai platformWork in a high-energy, people-first cultureOpportunity to shape the learning journey of thousands of store partnersGrow your career in operations, training and leadershipWork along with a cool team and great mentors to shape your career.If you love chai or coffee, people, and making learning exciting — this role is for you.

📌 Executive - Learning and Development & CX (Mumbai)
🏢 Chai Point
📍 Mumbai