Job DescriptionAbout the Role: Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.
NLocation: Bangalore
NWhat you'll be Responsible for?
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- Managing the existing key accounts N
- Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk N
- Manage escalated customer complaints her major incidents N
- Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business N
- Responsible to maintainaccurate records of discussions or correspondence with customers N
- Analyze statistics and other data to determine the level of customer service being provided by the organization N
- To build and grow good client relationship to ensure retention and business growth. N
- To liaise with internalteams to ensure resource availability for on-time project delivery N
- To maximize revenue from existing accounts and develop recent accounts within current clients N
- Collaborate with internal business teams to discuss on possible improvements to customer service N
- Conduct regular review meetings with customers to discuss on issues N
- Prepare weekly MIS including project status report N
nWhat You'd have?
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- 4-5 years of experience in Customer Support, Technical Account Management. Preferably from Telecom, IT N
- Engineering Graduate inComputer Science or Electronics N
- Proactive, Self-Motivated N
- Analytical mindset to solve issues with focus on client/customer requirement N
- Takes initiative and accountability N
- Team Player and actively engage and contribute in the team N
- Ability to manage timelines effectively N
- Must have attention to detail N
- Flexible to work in 24x7 environment N
- Excellent communicationin English (written & verbal) and interpersonal skills N
nWhy join us?
nImpactful Work: Play a pivotal role in saf