Job Description
Customer Success Executive
nIndustry: Skincare / D2C
n Brands: Reginald Men, Molecular Company
nExperience: 1–2 Years
nEmployment Type: Full-Time
nLocation: Hyderabad
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nWe are looking for a Customer Success Executive to manage customer interactions and ensure an excellent customer experience for our skincare products. The ideal candidate should have good communication skills, a customer-first approach, and a basic understanding of skincare products and customer concerns.
nKey Responsibilities
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- Handle customer queries through calls, WhatsApp, email, and other customer support channels.n
- Understand customers' skincare concerns and provide appropriate product-related information and guidance.n
- Assist customers with product usage, ingredients, benefits, routines, and general skincare-related queries.n
- Resolve concerns related to orders, payments, delivery, returns, replacements, and product issues.n




- Follow up with customers to ensure their concerns are resolved and they have a positive experience.n
- Coordinate with Operations, Logistics, E-commerce, and Marketing teams for timely resolution of customer issues.n
- Build robust relationships with customers and support customer retention and repeat purchases.n
- Maintain records of customer interactions, complaints, feedback, and resolutions.n
- Collect customer feedback regarding products and communicate key insights to the relevant teams.n
- Identify recurring customer concerns and suggest improvements in customer experience.n
- Handle escalations professionally and ensure timely resolution.n
- Achieve customer service KPIs such as response time, resolution time, customer satisfaction, and retention.n
- Stay updated on skincare products, ingredients, routines, and common customer concerns.n

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📌 Customer Success Executive (Hyderabad)
🏢 Doveriye
📍 Hyderabad