Job Description We are hiring for a NOC operations head for a global IT company based out of chennai.
N nRole Overview
nWe are looking for a senior Delivery Leader with strong NOC experience and exposure to SOC operations to lead large-scale service delivery and manage key client relationships.
NThe role requires an individual with exceptional communication, executive presence, and client-facing skills , as the ability to engage confidently with senior clients will be a critical success factor.
N n Key Responsibilities
N NOC & SOC Delivery
NLead and manage end-to-end NOC operations, with exposure to or experience in SOC, ensuring service quality, SLA adherence, operational efficiency, and continuous improvement.
N n Service Delivery Management
NOwn overall delivery performance, including service governance, operational reviews, escalations, risk management, and delivery excellence.
N n Client & Stakeholder Management
NAct as a senior point of contact for clients, building strong relationships and confidently managing service reviews, escalations, expectations,



and strategic discussions.
N n Operational Leadership
NLead large and diverse delivery teams, drive accountability, and ensure smooth coordination across operations, technology, security, and other internal stakeholders.
N n Governance & Performance Management
NEstablish solid governance mechanisms, monitor key operational KPIs, drive SLA performance, and proactively identify and address service risks.
N n Service Improvement
NDrive initiatives to improve operational efficiency, service quality, automation, productivity, and overall customer experience.
N n Escalation & Crisis Management
NManage critical incidentsand senior-level escalations, ensuring effective communication, stakeholder alignment, and timely resolution.
N n Business & Delivery Growth
NPartner with internal leadership and clients to identify opportunities for service expansion, transformation, a

📌 Head Of Network Operations (India)
🏢 Syncarp
📍 India