Job Description Job Title: Collections Specialist
N Location: Gurgaon (GGN), Haryana, India (In-Office)
N Work Schedule: 5 Days/Week
N Shift: Rotational Shifts
N n Responsibilities
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- Voice Support: Manage inbound and outbound collection calls and follow-up calls with U.S.-based account holders. N
- Empathetic Collections: Discuss past-due balances gently and establish realistic, win-win payment arrangements while protecting customer relationships. N
- Dispute Resolution: Audit account statements to investigate, identify, and correct complex billing concerns with precision. N
- Record Keeping: Maintain accurate, up-to-date documentation of call notes, payment promises, and ledger updates inside the CRM system. N
- Customer Advocacy: Listen actively to customer financial situations and recommend structured options to help them maintain good standing. N

n n Qualifications
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- Experience:



Prior experience in first-party collections, international customer support (U.S. voice process preferred). N
- Language Proficiency: Minimum B2 (Upper-Intermediate) N
- Location: Must reside in or be willing to relocate to Gurgaon (GGN) for an in-office setup within our defined cab transport zone. N
- Core Competencies: High emotional intelligence (EQ), robust conflict resolution skills, and sharp attention to detailed account ledgers. N

n n Pay range and compensation package
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- Commute Support: Free both-side cab facility (for candidates within the hiring radius). N
- Balanced Schedule: 5-day work week with 2 rotational days off. N
- Workspace & Growth: Paid product, tool, and soft-skill training programmes in a modern Gurgaon office setting. N

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📌 Customer Support-Collection Process (India)
🏢 Digivance Solutions
📍 India