Job DescriptionThis role in summary
NTo Ensure Quality Of Operations Provided By Service Partners Of A Key partners
NResponsibilities:
NSupervision of Service Partner Operations
N
- n
- Ensure quality ofcustomer service provided by service partners N
- Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner N
- Assist service partnersin educating service engineers about the right attitude for handling customer interactions N
- Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts N

nDefect Management and Trade
N
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- Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor N




- Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner go downs and minimize stock defects and repair costs N

nTraining of Service Engineers
N
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- Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and current products N

nSales and revenue
N
- n
- Coordinate with Branch Service Manager and Service Team for targets and product modifications N
- External Meeting up with Service Partners to ensure efficient customer service N

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📌 Area Service Manager (Karnataka)
🏢 Whirlpool India
📍 Karnataka