Greetings for the Day…

We are looking for AVP/Service Delivery Head for one of our esteemed clients in Pune having experience in Service Delivery Management, AVP Role, BPO/BPM service delivery and operations management,People Management.
Exp: 12+ Years
CTC: Upto 36 LPA
Location: Pune
Shift :US shift
Job Description:-
Business Planning & Strategic Management
- Prepare annual budgets and business plans aligned with organizational and divisional objectives.
- Partner with Business Unit Heads and Account Managers to develop and execute account growth strategies.
- Identify new business opportunities within existing service lines and support expansion into current services.
Service Delivery & Operations Management
- Lead end-to-end service delivery across multiple voice-based BPO operations.
- Define and implement effective service delivery frameworks and operational controls.
- Drive process compliance, productivity enhancement, and cost optimization initiatives.
Resource & Transition Management




- Coordinate with transition teams for effective resource planning and deployment.
- Manage workforce planning, infrastructure allocation, and technology rollout.
Client Relationship Management
- Act as the strategic interface for assigned clients and business units.
- Build and maintain strong relationships with global stakeholders and leadership teams.
Quality & SLA Management
- Conduct operational and SLA review meetings with Operations Managers.
- Drive corrective actions to ensure SLA adherence and operational excellence.
Financial & Revenue Management
- Conduct monthly financial reviews with direct reportees and Business Unit leadership.
- Monitor profitability, utilization, and operational costs.
Portfolio & Risk Management
- Identify operational risks and implement mitigation strategies.
We are looking for candidates who can join us on within 30 Days.
Thanks & Regards,

📌 Avp/Service Delivery Head (India)
🏢 Right Move
📍 India