Job Summary
We are looking for an experienced Intune & JAMF Architect with 8+ years of experience to manage, maintain, and optimize enterprise endpoint management solutions using Microsoft Intune, Microsoft Endpoint Manager, and Jamf Pro . The ideal candidate will have strong hands-on experience managing Apple and Windows devices, ensuring endpoint security, software deployment, compliance, automation, and delivering Level 2 operational support. The role will be part of the Managed Services team responsible for providing secure, compliant, and effective endpoint management services across the customer's environment.
KEY RESPONSIBILITIES
Level 3 Support & Managed Services
- Provide Level 3 support for Mac and Windows endpoint management incidents.
- Troubleshoot device management, patching, software deployment, configuration, compliance, and reporting issues.
- Collaborate with the Customer's Level 3 teams for Incident, Problem, Change, and Service Request Management.
- Deliver services following ITIL v4 best practices.
- Support 24x5 shift-based operations.

Device Management
Jamf Administration




- Administer and maintain the Jamf Pro environment.
- Manage the complete lifecycle of Apple devices including:

MacBooks
iPhones
iPads
Apple TVs
- Configure and manage:
- Automated Device Enrollment (ADE/DEP)
- Apple Business Manager (ABM)
- Configuration Profiles
- Policies
- Smart Groups
- Package, deploy, and maintain macOS applications.
- Manage software deployment through Jamf Self Service.
- Manage application licensing and updates.
- Troubleshoot Jamf policies and software deployment issues.

Microsoft Intune & Endpoint Manager
- Design, implement, and maintain Microsoft Intune environments.
- Administer Microsoft Endpoint Manager.
- Configure device enrollment methods including:

Windows Autopilot
BYOD
Corporate-owned devices
- Manage:

Configuration Profiles
Compliance Policies
Security Baselines
Device Enrollment Manager (DEM)
- Deploy, update, and troubleshoot ap

📌 Intune & Jamf Architect (Bengaluru)
🏢 Photon Brains
📍 Bengaluru