Role- Category Head - Ops
Experience- Minimum 7+ years ops experience
Location- Gurgaon (onsite- 6 days work week)
About Role- We're building India's most trusted on-demand home services platform for pets - grooming, walking, sitting, and vet visits, all at your doorstep. We're early, moving fast, and need a senior operator who can build the machine while running it. This is not a maintain-the-status-quo role. You'll shape how we grow supply, how orders get fulfilled, and how our service partners stay and succeed with us.
WHAT YOU'LL OWN
1. Supply Building
- Own end-to-end supply acquisition - from pipeline building to onboarding - for bothexperienced professionals and freshers entering the pet care space.
- Design and run structured onboarding programs that get recent supply productive fast, regardless of prior experience.
- Identify untapped supply pools (groomers, walkers, sitters, vets) and build scalable playbooks to reach them repeatedly.
- Work closely with founders and product to remove friction in the supply sign-up and activation funnel.
2.



Supply Expansion & Order Execution (Growth · Day-to-day ops excellence)
- Drive supply growth across new geographies, categories, or pet service segments as the business scales.
- Own the daily execution of bookings end-to-end - matching the right partner to each pet, managing scheduling, handling exceptions, and ensuring an on-time experience every time.
- Build and monitor ops dashboards;
define SLAs and ensure they're met consistently.
- Identify bottlenecks in the order flow and fix them fast - you won't wait for someone else to raise the flag.
- Collaborate with tech/product to translate operational pain points into product improvements.
3. Service Partner Retention & Management (Relationships · Performance · Long-term trust)
- Build strong, trust-based relationships with service partners - be the person they call when something goes wrong.
- Run structured check-ins, performance reviews, and feedback loops to keep pa

📌 Category Head (Gurugram)
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📍 Gurugram