Job Description
Job Description – Customer Support Associate
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nPosition Overview
nWe are looking for a Customer Support Associate with 1–3 years of experience in customer support, service desk, or customer-facing roles. The ideal candidate should have excellent communication, customer-handling, follow-up, and coordination skills.
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nKey Responsibilities
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- Handle and resolve customer queries, requests, and service-related issues.n
- Coordinate with customers, internal teams, technical teams, vendors, and other stakeholders.n
- Create, track, update, escalate, and close tickets within defined timelines.n
- Monitor open and pending tickets and provide regular status updates to customers.n
- Understand customer issues and communicate them clearly to the relevant technical teams.n
- Follow SOPs, escalation matrix, and defined support processes.n
- Ensure timely follow-up and resolution of customer issues.n
- Handle multiple customer queries while working under pressure.n
- Maintain proper communication and documentation of customer interactions.n




- Provide excellent customer service and ensure customer satisfaction.n

nRequired Skills
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- 1–3 years of experience in customer support/service desk or a similar role.n
- Robust customer-handling and communication skills.n
- Excellent verbal and written communication.n
- Good understanding of Incident & Service Request Management.n
- Experience with ticket creation, tracking, updating, escalation, and closure.n
- Knowledge of ticketing/ITSM tools such as ServiceNow, Jira, Remedy, or similar tools.n
- Strong follow-up, coordination, and stakeholder-management skills.n
- Good problem-solving and interpersonal skills.n
- Ability to understand customer issues and coordinate effectively with technical teams.n
- Willingness to work in rotational shifts as per client requirements.n

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nHow to Apply
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- Interested candidates can share their updated CV at [email protected] or message

📌 Customer Support Executive (Mumbai)
🏢 Crest IT Consulting
📍 Mumbai