Job Description
ABOUT WTF GYMS
nWTF Gyms is building a technology-enabled, customer-first fitness network across Delhi NCR. We combine high-quality facilities, certified trainers, personalized fitness journeys, digital progress tracking and disciplined club operations. We are hiring Club Managers to take end-to-end ownership of individual clubs across six operating zones in Delhi NCR.
nROLE MISSION
nRun a protected, profitable, high-energy club where members achieve results, employees perform to standard and every revenue and service metric is actively managed. This is a hands-on operating role, not an administrative desk position.
nKEY OWNERSHIP AREAS
n1. CLUB P&L; AND BUSINESS PERFORMANCE
n• Own monthly revenue, contribution margin, controllable costs and club-level profitability.
n• Build the annual and monthly operating plan and translate it into weekly and daily targets.
n• Track membership revenue, personal-training revenue, renewals, collections, refunds, discounts and outstanding dues.
n• Review daily MIS,



identify variances and execute corrective action without waiting for month-end.
n• Protect commercial discipline: approved pricing, discount controls, accurate receipts and zero revenue leakage.
n2. MEMBERSHIP SALES AND RETENTION
n• Own the complete funnel: enquiry response, appointment setting, walk-ins, trials, follow-ups, conversion and onboarding.
n• Conduct daily pipeline reviews with the sales team and coach weak conversion stages.
n• Improve renewal rate, member lifetime value and referral contribution.
n• Personally handle high-value prospects, escalations and recovery of at-risk members.
n• Partner with the Area Sales Manager on campaigns, corporate tie-ups, community outreach and local activations.
n3. MEMBER EXPERIENCE AND SERVICE RECOVERY
n• Maintain a visible presence on the gym floor and ensure members are welcomed, supported and heard.
n• Monitor feedback, complaints, NPS/CSAT signals and online reviews; close issues with docume

📌 Club Manager (Noida)
🏢 WTF Gyms
📍 Noida