Job Description
Role Overview The SaaS Account Manager is responsible for managing and growing a portfolio of existing customer accounts. This role focuses on building long-term relationships, ensuring customer satisfaction, driving product adoption, and maximizing revenue through upselling and cross-selling. The ideal candidate acts as a trusted advisor, helping customers achieve their business goals using the platform. Key Responsibilities Customer Relationship Management Develop and maintain strong, long-term relationships with key stakeholders across assigned accounts Serve as the primary point of contact for customer communication and account-related needs Understand each customer’s business goals, challenges, and success criteria Build trust and position yourself as a strategic partner and advisor Onboarding & Product Adoption Guide current and existing customers through onboarding and implementation processes Ensure smooth product adoption and help customers realize value quickly Educate customers on product features, best practices,



and new releases Drive consistent and meaningful product usage across accounts Customer Success & Retention Monitor customer health, engagement, and satisfaction levels Identify risks of churn early and proactively take corrective action Conduct regular check-ins, business reviews, and success planning sessions Ensure customers are consistently achieving desired outcomes Account Growth (Upsell & Cross-Sell) Identify opportunities for upselling and cross-selling additional features or products Collaborate with sales teams (if applicable) to expand account value Proactively propose solutions that align with customer needs and growth plans Increase Net Revenue Retention (NRR) through account expansion Issue Resolution & Collaboration Act as an escalation point for customer issues and coordinate resolution with support and product teams Advocate for customer needs internally and ensure timely resolution of concerns Work closely with prod

📌 100% Remote Account Manager Position (Mumbai)
🏢 TeamsWork.In
📍 Mumbai