Job Description
We are seeking a highly professional, customer-centric, and results-oriented female candidate for the position of Executive – Customer Experience. The role will be responsible for supporting the Manager – Customer Experience in driving service excellence and ensuring a consistently high-quality client experience across our managed office spaces
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nThe role will be responsible for driving client engagement, satisfaction, retention, advocacy, referrals, and collections support while ensuring solid coordination with internal stakeholders.
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nJob Responsibilities
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- Client Relationship Management: Execute customer experience initiatives, including feedback programs, NPS, CSAT, client engagement activities, networking events, and value-added services.n
- Client Retention & Renewals: Monitor client sentiment and renewal risks, support pre-renewal engagement, and contribute to retention and relationship management strategies.n
- Collections & Compliance:



Coordinate regional collections follow-ups and overdue recovery in collaboration with the Finance team. Ensure timely and accurate completion of client documentation and compliance requirements.n
- Client Advocacy & Marketing Support: Coordinate the collection of client testimonials, Google and social media reviews, client spotlight stories, and content for newsletters and other marketing initiatives.n
- Client Engagement: Plan and execute client engagement initiatives, including networking events, workshops, celebrations, and community-building programs.n
- Client Referrals: Support the planning and execution of referral programs, ensure quality referrals, and coordinate with the Sales team for effective conversion and follow-up.n
- Reporting & Coordination: Maintain accurate records, prepare regular reports, and ensure effective coordination across multiple locations and internal functions.n

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nQualifications
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- 3–5 years of relevant experience in Customer Experience, C

📌 Customer Experience Specialist (Hyderabad)
🏢 iSprout - Managed Office Space
📍 Hyderabad