Job Description
This role in summary
nTo Ensure Quality Of Operations Provided By Service Partners Of A Key partners
n Responsibilities:
n Supervision of Service Partner Operations
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- Ensure quality of customer service provided by service partnersn
- Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partnern
- Assist service partners in educating service engineers about the right attitude for handling customer interactionsn
- Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare partsn

n Defect Management and Trade
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- Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floorn




- Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner go downs and minimize stock defects and repair costsn

n Training of Service Engineers
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- Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and new productsn

n Sales and revenue
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- Coordinate with Branch Service Manager and Service Team for targets and product modificationsn
- External Meeting up with Service Partners to ensure effective customer servicen

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📌 Area Service Manager (Karnataka)
🏢 Whirlpool India
📍 Karnataka