Hiring: Customer Service Coordinator | PlayAll | Savita Vihar, Delhi
Great with people and even better at getting things resolved? Join PlayAll as a Customer Service Coordinator — the single point of contact for our customers across calls, WhatsApp, and email.
Savita Vihar, Delhi (Head Office, On-site, Full-time) | 6 days/week | Up to ₹30,000/month (CTC) | Reports to: Operations Head
About the Role We're looking for a Customer Service Coordinator to own customer queries end-to-end — from academy questions (fees, schedules, trials) to venue/booking issues (slots, cancellations, refunds) — across phone, WhatsApp, and email. You'll coordinate with Academy, Venue, and Finance teams to get customers quick, accurate answers.
What You'll Do Customer Query Resolution (Calls, WhatsApp & Email)
- Handle up to 150 inbound and outbound calls per day, plus WhatsApp and email queries
- Resolve queries on fees, schedules, attendance, trials, slot bookings, cancellations, and refunds
- Resolve on first contact wherever possible; escalate complex issues with full context
- Keep a solution-first,



empathetic tone in every interaction

Complaint & Escalation Management
- Log every query/complaint in the CRM/ticketing tracker
- Ensure timely follow-up and closure within TAT
- Flag recurring issues to the Operations Head for process fixes

Cross-Team Coordination
- Coordinate with Academy Managers, Venue/Facility teams, and Finance
- Proactively update customers on their query status

Reporting & Process Improvement
- Maintain daily/weekly logs of volume, resolution time, and satisfaction
- Share weekly reports with the Operations Head
- Suggest process improvements from recurring feedback

What We're Looking For
- Graduate in any discipline
- 1–3 years in customer service, customer support, or coordination (voice/chat/email)
- Comfortable handling multiple channels at once, including up to 150 calls/day
- Calm, empathetic problem-solver under pressure
- Strong spoken and written English

📌 Customer Service Coordinator (India)
🏢 PlayAll Sports
📍 India