Job Description
Job Summary
nWe are looking for a Product Support Engineer to provide technical support to customers, troubleshoot product-related issues, conduct product demonstrations, and ensure smooth product usage. The candidate will work closely with Development and QA teams to identify, investigate, and resolve technical issues.
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nKey Responsibilities
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- Provide technical support and troubleshooting for product-related issues.n
- Analyze customer issues and identify root causes.n
- Handle support tickets and ensure timely resolution.n
- Coordinate with Development and QA teams for complex issues.n
- Reproduce, document, and track software bugs.n
- Assist customers with product features and technical queries.n
- Conduct product demonstrations for clients and explain product features, functionality, and usage.n
- Monitor recurring issues and suggest product improvements.n
- Maintain proper documentation of issues, solutions, and FAQs.n




- Ensure customer issues are resolved within defined timelines.n

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nRequired Skills
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- Good understanding of software applications and troubleshooting.n
- Basic knowledge of React.js, .NET Core, and MS SQL Server.n
- Understanding of APIs, databases, and web applications.n
- Good problem-solving and analytical skills.n
- Ability to understand and debug technical issues.n
- Fluent in English with solid verbal and written communication skills.n
- Strong client communication and customer-handling skills.n
- Basic knowledge of ticketing/support tools is preferred.n

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nExperience
n1–3 years of experience in Product Support, Technical Support, Software Support, or a similar role.
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nEducation
nBachelor’s degree in Computer Science, IT, or a related field.

📌 Product Support Engineer (India)
🏢 Universal Software
📍 India