Job Description
Key Responsibilities:
n• Serve as the primary point of contact for assigned key clients, building strong, long-term
npartnerships.
n• Understand client business objectives, brand positioning, and marketing challenges to
ndeliver strategic branding solutions.
n• Collaborate with creative, design, and strategy teams to ensure project requirements are
ntranslated into effective deliverables.
n• Manage project timelines, budgets, and approvals while maintaining high-quality
nstandards.
n• Proactively identify opportunities for upselling and cross-selling agency services to grow
nclient accounts.
n• Present proposals, creative pitches, and reports to clients confidently and persuasively.
n• Monitor industry trends and competitor activities to provide clients with fresh insights
nand recommendations.
n• Handle client escalations with professionalism, offering solutions that balance client
nsatisfaction with agency interests.
n• Track account performance, project profitability, and client feedback to ensure long-term
nclient retention.
nKey Skills & Competencies:
n• Solid relationship management and communication skills.
n• Strategic thinking with an eye for detail in branding and marketing.
n• Excellent presentation and negotiation skills.
n• Ability to manage multiple accounts/projects simultaneously.
n• Strong problem-solving and conflict-resolution abilities.
n• Knowledge of branding, marketing campaigns, digital platforms, and creative processes.
n• Proficiency in MS Office / Google Workspace; knowledge of project management tools
nis a plus.
n
nQualifications & Experience:
n• Bachelor’s/Master’s degree in Marketing, Business Administration, Communications, or
nrelated field.
n• 4–8 years of experience in account management, preferably in a branding, advertising, or
ncreative agency.
n
- n
- • Proven track record of handling key accounts and delivering measurable results.n