We are hiring for a NOC operations head for a global IT company based out of chennai.
Role Overview
We are looking for a senior Delivery Leader with strong NOC experience and exposure to SOC operations to lead large-scale service delivery and manage key client relationships.
The role requires an individual with exceptional communication, executive presence, and client-facing skills , as the ability to engage confidently with senior clients will be a critical success factor.
Key Responsibilities
NOC & SOC Delivery
Lead and manage end-to-end NOC operations, with exposure to or experience in SOC, ensuring service quality, SLA adherence, operational efficiency, and continuous improvement.
Service Delivery Management
Own overall delivery performance, including service governance, operational reviews, escalations, risk management, and delivery excellence.
Client & Stakeholder Management
Act as a senior point of contact for clients, building strong relationships and confidently managing service reviews, escalations, expectations, and strategic discussions.
Operational Leadership
Lead large and diverse delivery teams, drive accountability, and ensure smooth coordination across operations, technology, security, and other internal stakeholders.
Governance & Performance Management
Establish solid governance mechanisms, monitor key operational KPIs, drive SLA performance, and proactively identify and address service risks.
Service Improvement
Drive initiatives to improve operational efficiency, service quality, automation, productivity, and overall customer experience.
Escalation & Crisis Management
Manage critical incidents and senior-level escalations, ensuring effective communication, stakeholder alignment, and timely resolution.
Business & Delivery Growth
Partner with internal leadership and clients to identify opportunities for service expansion, transformation, and improvement.
Relevant Experience
- Significant experience in NOC operations and service delivery
📌 Head of Network Operations (India)
🏢 Syncarp
📍 India