Job DescriptionESSENTIALDUTIES AND RESPONSIBILITIES:
N Answering inbound calls for B2B customers.
N Dialing outbound calls for lead generation or sales support.
N Handling chat queries and providing email support.
N Keeping up to date with product knowledge and industry trends.
N Resolving customer complaints and ensuring customer satisfaction.
N Perform additional duties as required and or requested
NDesired Candidate Profile
N Minimum of 1 –4 years ofexperience in INTERNATIONAL VOICEPROCESS
N The candidate should have relationship management skills since the job will involve liasoning with customers and
NUS stakeholders.
nThe Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.




N The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of
Nemployees and management
N The candidate should have excellent PC skills and should be well versed with Microsoft Products like
N Excel, Word and Access (optional).
N Strong attention to details and Valuable follow up skills.
N Ability to work effectively with other organizations and individuals at all levels with minimal supervision and
Nassumes accountability for issues until final resolution.
N Flexible to night shiftsis mandatory.

📌 Customer Service Associate (Karnataka)
🏢 MSI Services
📍 Karnataka