Job Description
We are looking for a "Head of Operations – Transformation & PMO" for a Global IT organization based out of chennai. 15-20 years experience.
nA strategic and execution-focused leader to partner with the Global Delivery Head in driving operational excellence, cost and revenue transformation, OPEX governance, workforce optimisation, performance analytics, and strategic initiatives.
nThe role requires a highly analytical and assertive professional who can work across multiple stakeholders, turn data into insights, and drive critical initiatives from strategy through execution.
nKey Responsibilities
nCost Transformation
nDrive cost optimisation initiatives across workforce pyramid, offshoring, subcontracting, bench management, utilisation improvement, and account rationalisation to deliver measurable savings and efficiency.
nProcess & Delivery Transformation
nDrive transformation of delivery processes, operating models, and governance frameworks to improve service delivery, operational efficiency, and talent supply chain effectiveness.




nPMO & Strategic Initiatives
nLead governance and execution of critical business and firmwide strategic initiatives, ensuring solid tracking, stakeholder alignment, accountability, and timely closure.
nRevenue Transformation
nIdentify and drive opportunities across pricing, change request management, revenue leakage control, billing optimisation, market segments, and account profitability.
nOPEX Management
nManage the OPEX for the Global Delivery Head's organisation, including budgeting, forecasting, variance analysis, cost tracking, and identification of optimisation opportunities.
nMIS & Performance Analytics
nOwn executive MIS and performance reporting, consolidating operational and financial data into actionable insights, trends, risks, and recommendations for leadership.
nWorkforce Management
nDrive workforce analytics covering capacity, demand, utilisation, bench, productivity, workforce costs, and d

📌 Head of Operations, Transformation (Tamil Nadu)
🏢 Syncarp
📍 Tamil Nadu