Job DescriptionExperience: 1–3 Years
NWork Mode: Work from Office
NShift: US Time Zones
NWork Week: Rotational – Mon–Fri / Tue–Sat / Wed–Sun
NInterview Process: CD → Versant
NRole Overview
nWe are looking for a Tier 2 Customer Support Associate with 1–3 years of experience in customer service, international voice support, helpdesk, or recruitment support. The candidate will be responsible for providing high-quality customer support through inbound calls, emails, and chats, ensuring timely issue resolution and excellent customer satisfaction.
NRequired Skills
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- 1–3 years of relevant experience in Customer Support, International Voice, Helpdesk, Recruitment Support, or similar roles. N
- Excellent verbal and written English communication. N
- Comfortable handling customer interactions through voice, email, and chat. N




- Valuable technical aptitudeand ability to learn current tools quickly. N
- Experience with ticketing systems;
ServiceNow is preferred. N
- Basic knowledge of ERP systems, MS Office, and internet-based applications. N
- Strong customer-handling and problem-solving skills. N
- Ability to work under pressure and meet SLA/productivity targets. N

nCandidate Profile
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- Customer-focused and results-driven. N
- Positive attitude and quick learner. N
- Strong attention to detail. N
- Good team player.n
- Flexible to work according to business requirements. N
- Punctual and disciplined. N
- High level of integrity. N
- Comfortable working in US shifts and rotational work weeks. N

📌 Customer Support (Karnataka)
🏢 BCforward
📍 Karnataka