Job Description
We are looking only for IMMEDIATE JOINERS and who are based out of CHENNAI
nRole Summary:
nThe Experience Manager leads experience-driven transformation by leveraging analytics and user insights to prioritize, design, and deliver service and tooling improvements aligned to business outcomes.
nKey Responsibilities:
nDrive experience-led innovation aligned to business goals.
nTranslate operational data and user feedback into prioritized initiatives.
nApply analytics (XLA) to identify trends and opportunities.
nFacilitate structured improvement and innovation workshops.
nPartner with technology teams to deliver tooling enhancements.
nGovern execution through centralized experience management processes.




nIdentify and move work from L2 teams and other resolver groups into Self Service and L1.
nKey Qualifications:
nStrong analytical and data interpretation capabilities.
nExperience with ServiceNow, analytics platforms, or experience tools.
nAbility to translate insights into executable outcomes.
nRequired experience administering CCaaS/contact center platforms (Vonage, Genesys, Five9, NICE CXone, Amazon Connect, etc.). Experience with IVR design, call routing, queue management, platform integrations, reporting, and vendor management strongly preferred.

📌 Experience Manager (Tamil Nadu)
🏢 Saaki Argus And Averil Consulting
📍 Tamil Nadu