Experience: 3-6+ years’ experience in student counselling and processing;
experience of counselling for Australian Universities is required
Note: This role may require working on Saturdays based on business needs and peak intake
periods.

KEY RESPONSIBILITY AREAS (KRAs):

Application Processing & Profile Assessment
- Conduct independent and holistic profile assessments
- Ensure accuracy and compliance in documentation
- Manage end-to-end application processing
- Minimize errors through validation.

Student & Agent Counselling
- Provide consultative guidance
- Recommend suitable programs
- Handle complex cases with empathy
- Address queries professionally

Target & Performance Management
- Achieve daily and intake targets
- Maintain high accuracy
- Improve TAT
- Track performance metrics

Stakeholder Management
- Build agent relationships
- Act as POC for queries
- Gather feedback

Product Knowledge & Compliance
- Stay updated on programs and visa policies
- Ensure compliance
- Act as SME





Team Collaboration
- Support team during peak periods
- Share best practices
- Improve efficiency

Continuous Improvement & Learning
- Upskill continuously
- Implement feedback
- Suggest process improvements

Key Performance Indicators (KPIs)
- Meet daily and intake targets with high accuracy
- Improve conversion rate by at least 10 basis points
- 10–15 GS interviews & 30–40 follow-ups daily
- Error-free GS, documentation, and COE processing
- Minimum 5 agent interactions daily
- Near-zero visa refusals
- Accurate daily reporting
- Active team participation

ESSENTIAL SKILLS & QUALIFICATIONS REQUIRED
- Solid analytical ability
- Excellent communication
- Attention to detail
- Knowledge of Australian education system
- Stakeholder management
- Problem-solving mindset
- Qualifications: Master's degree from a recognized university.

📌 Senior Student Advisor (New Delhi)
🏢 Deakin University South Asia
📍 New Delhi