About The Company

Teikametrics is revolutionizing retail through our patented Artificial Retail Intelligence platform. Our proprietary orchestration layer functions as prompt intelligence, verticalizing AI for Amazon, Walmart, TikTok, and emerging marketplace use cases. For more information, visit www.teikametrics.com .

About The Role

As a Product Operations Analyst, you will sit at the intersection of Product, Engineering, and our customers. You will help ensure the Teikametrics platform is working as intended, investigate issues, surface insights from operational data, and identify opportunities to improve the product experience.

This is a highly collaborative role for someone who enjoys digging into problems, working with data, and connecting the dots between what our customers experience and what our product teams build.

Who You Are

2–3 years of professional experience in a technical SaaS setting
Hands-on experience providing technical support and troubleshooting SaaS applications
Experience in supporting e-commerce platforms such as Amazon, Walmart,



or TikTok Shop is a plus
Strong SQL knowledge for troubleshooting, data validation, and issue investigation
Familiarity with JIRA, Confluence, or similar ticketing and support tools
Proficiency with Excel and/or Google Sheets for data analysis, reporting, and troubleshooting
Able to work independently with minimal supervision and effectively manage multiple support requests.

How You'll Spend Your Time

Monitor Escalation queues: Maintain the data and functional integrity of the Teikametrics application by following up on internal requests in a timely manner.
Solve problems: Own and investigate platform issues through technical troubleshooting and ensure they are clearly documented and communicated directly until full resolution.
Connect across teams: Partner closely with Product Managers, Designers, Engineers, and other stakeholders to communicate issues, insights, and updates.
Improve the product: Identi

📌 Product Operations Analyst (India)
🏢 Teikametrics
📍 India