Operations Executive – B2C Service Operations
Company: SPIN CYCLES Laundry Solutions
Location: Bengaluru-whitefield
Employment Type: Full-time
Department: Operations
Reporting To: Operations Manager / General Manager
About SPIN CYCLES
SPIN CYCLES is a Bengaluru-based professional laundry and dry-cleaning company serving customers across the city since 2014.
We operate through retail stores, pickup & delivery operations, customer support teams and centralized processing facilities, with a strong focus on quality, timely service, customer experience and technology-enabled operations.
Role Summary
We are looking for a proactive and execution-focused Operations Executive with strong experience in B2C service operations.
The role will be responsible for coordinating daily operations, tracking service issues, resolving complex customer escalations and ensuring smooth coordination between Customer Support, Stores, Factory, Logistics and other backend teams.
This role requires strong ownership, follow-up, problem-solving and the ability to drive issues to complete closure.




Key Responsibilities
Coordinate day-to-day operations across Customer Support, Stores, Factory and Logistics.
Track pending orders, delays, priority cases and operational exceptions.
Ensure customer orders move smoothly from pickup through processing to final delivery.
Handle and coordinate complex customer issues requiring backend operational support.
Take ownership of escalations involving:
Delayed orders
Missing garments
Garment damage
Quality concerns
Incorrect processing
Pickup / delivery issues
Other service failures
Work with relevant backend teams to identify the root cause and resolve issues quickly.
Ensure every escalated case has a transparent owner, action plan and closure timeline.
Provide accurate operational updates to the Customer Support team.
Follow up continuously until customer issues are fully resolved.
Track recurring complaints and coordinate corrective actions to prevent repetition.
Moni

📌 Operational Specialist (India)
🏢 SPIN CYCLES
📍 India