The Role (Job Summary)
Digital Customer Success delivers structured, scalable Customer Success for customers who sit outside dedicated one-to-one Customer Success Manager coverage, using data, analytics, community and targeted outreach to drive consistent value realisation. In this role you will own the community and digital-engagement motion of the function. You will run our online customer community and the structured customer outreach that keeps customers informed, connected and heard at scale. The role combines platform administration, content operations, stakeholder cadence management, regional outreach, survey (VOC/NPS) enablement, community growth and measurement, working from our Pune delivery centre in support of customers across APAC, EMEA and the Americas.
Your Impact (Job Description)
Community platform ownership: Administer the online customer community platform, including space setup, roles and permissions, member onboarding and approvals, joining links, platform features, notifications, moderation and analytics.
Community operations:



Run the operating cadence across multiple product user communities and support current community launches.
Content planning and publishing: Maintain the community content playbook and calendar, and source, draft, review, schedule and publish value-led posts, polls, events, release information and webinar content.
Stakeholder governance: Own recurring syncs with product management and product marketing, including agendas, minutes, action tracking, approval routes and roadmaps for each community.
Customer outreach: Execute phased, structured customer introduction and engagement communications across regions using validated contacts and prior account-owner alignment.
Survey (VOC / NPS) enablement: Coordinate pre-survey awareness, recipient-list alignment and follow-up inputs that support the closed-loop customer-voice process.
Campaign operations: Manage community mailboxes and campaigns, including templates, audience logic, res

📌 Digital Customer Success Specialist – Community (Pune)
🏢 aspen technology
📍 Pune