Introduction

As a Process Associate – HR Contact Center, you will be responsible for handling employee HR-related queries through multiple channels, including calls, emails, and chat.

The role involves providing prompt and accurate support, delivering a positive employee experience, and ensuring the efficient resolution of HR queries. Candidates should be flexible and willing to work in a 24/7 shift workplace as required.

This role offers an excellent opportunity for individuals looking to build a career in HR Operations, HR Shared Services, and Employee Experience.

Your Role And Responsibilities

Respond to employee HR-related queries via inbound calls, emails, and chat.
Educate employees about HR policies, processes, and procedures whenever required.
Deliver high-quality customer service in every interaction.
Identify, analyse, and resolve employee issues or escalate them to the appropriate team when needed.
Monitor and update tickets in the ticketing system, ensuring timely resolution.
Support the team in resolving employee queries and maintaining service quality.




Collaborate with internal stakeholders to ensure accurate and efficient issue resolution.
Maintain clear and professional communication with employees across different levels of the organization.
Meet defined service levels, quality standards, and productivity targets.
Ensure adherence to established HR service processes and compliance requirements.
Handle employee information with a high level of confidentiality and professionalism.
Support employees across different regions and time zones in accordance with defined service standards.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

Graduate or Postgraduate (MBA in HR preferred).
Freshers are welcome to apply.
Internship, project, or academic exposure to HR, customer service, or shared services is an added advantage.

Preferred Technical And Professional Experience

Excellent verbal and written communication s

📌 Process Associate (Bengaluru)
🏢 IBM
📍 Bengaluru