General Manager – Operations & Business
Company: SPIN CYCLES Laundry Solutions
Location: Bengaluru
Employment Type: Full-time
Location - Bangalore - Whitefield
Reporting To: Founder / Managing Director
About SPIN CYCLES
SPIN CYCLES is a Bengaluru-based professional laundry and dry-cleaning company serving customers across the city since 2014.
We operate through a growing network of retail stores, pickup & delivery operations, customer support teams and centralized processing facilities. Our focus is on quality garment care, reliable service, technology-enabled operations and scalable growth.
As we continue to expand, we are strengthening our leadership team to build a more structured, data-driven and high-performance organization.
Role Summary
We are looking for an experienced and execution-focused General Manager – Operations & Business to lead end-to-end operations across factory, retail, customer support, logistics and service delivery.
The role requires a hands-on leader who can manage large teams, improve productivity, strengthen customer experience,



control costs and build scalable operating systems.
Key Responsibilities
Own overall day-to-day business operations.
Lead Factory, Operations, Retail, Customer Support and Logistics teams.
Ensure daily production, service and delivery targets are achieved.
Improve manpower productivity, capacity utilization and process efficiency.
Reduce delays, rework, rewash, customer complaints and garment damages.
Build and enforce SOPs, KPIs, review systems and accountability.
Identify operational bottlenecks and drive permanent corrective actions.
Improve coordination between factory, stores, customer support and logistics.
Drive cost control across manpower, utilities, consumables and wastage.
Build and develop a strong second-line management team.
Monitor store and service performance and improve customer experience.
Support business expansion, recent stores, B2B opportunities and operational scalability.
Ensure daily operatio

📌 General Manager (India)
🏢 SPIN CYCLES
📍 India