Role: Junior AV Subject Matter Expert

Location: Pune, India (based on client site 5 days per week)

Salary: Negotiable (Dependent on experience), plus company advantages

Days: Monday – Friday

As one of our major clients continues to expand and require additional services from Kinly, we now have opportunities for a number of proven Junior AV Subject Matter Expert to join our highly talented onsite team at a fantastic client site in Pune.

With a focus on providing exceptional technical support, for AV systems including Crestron, QSC, Appspace, Vbrick, Cisco, and Microsoft Teams Rooms (MTR) and working as part of our established global technical team, this opportunity provides a clear pathway for professional development, and longer-term career opportunities.

You’ll be working with a high-profile client, gaining invaluable experience and exposure that will accelerate your career.

In this role, you will focus on advanced troubleshooting, ticket resolution, and remote guidance for on-site engineers.



You will contribute to the efficiency and reliability of AV services by delivering high-quality support and maintaining documentation.

This is a technical role focused solely on AV troubleshooting, execution and problem-solving.

Key responsibilities:

Deliver advanced remote technical support for AV systems across global locations
Troubleshoot and resolve issues using tools such as Crestron Toolbox, Q-SYS Designer, MTR Admin Center, etc.
Provide real-time support and step-by-step guidance to on-site engineers for physical interventions when required
Identify recurring issues and document technical insights for team reference
Work closely with fellow AV SMEs, network engineers, and stakeholders to resolve complex technical problems
Support escalation processes by providing timely and thorough responses to high-priority issues, under the guidance of the team lead
Assist in creating and updating internal documentation, including FAQs, playbooks, and troubleshooting guides

📌 Jr. Audio Visual Subject Matter Expert (India)
🏢 KINLY
📍 India