Role Overview: As the Customer and Stake Holder Engagement Manager for PSA Mumbai , Candidate will play a pivotal role in leading Customer Service for PSA Mumbai terminal. Candidate will act as the primary point of contact for Local customers, ensuring the delivery of exceptional service and addressing any issues related to products and services. The candidate will be responsible for receiving, investigating, resolving, and responding to customer inquiries related to shipments, service delivery, claims, and disputes.

Role Scope:

Customer Relations
Ensure that all customers receive outstanding service, positioning yourself as the “voice of the customer” within the organization while safeguarding the company's interests.
Cross-Functional Collaboration: Work closely with Commercial, Operations, Finance, IT, and other departments to deliver a seamless customer experience, ensuring all functional teams contribute to high levels of customer satisfaction.
Customer Liaison: Maintain solid relationships with CHA,CFS,CTO shipping lines ,NVOCC, importers, exporters, and their agents,



ensuring their needs are met promptly and effectively.
Ensure smooth functioning of Customer Service function to assist with day-to-day queries of terminal users.
Communication and Coordination: Serve as the central point of communication between internal teams and customers, addressing inquiries and resolving issues in a timely manner.
Issue Resolution: Collaborate with the Billing and Claims departments to resolve customer issues efficiently, prioritizing urgent matters and ensuring deadlines are met.
Presentations for potential business clients and other Presentation as per requirements from BU head, PSA India Commercial manager.
Prepare monthly reports for presentations to the management.
Map and update customer profile of the terminal, market, and competitive marketing/data analysis.
Closely liaise with PSA India commercial on marketplace developments, and volume updates.
Prepare presentat

📌 Senior Commercial Manager (Navi Mumbai)
🏢 PSA INDIA
📍 Navi Mumbai