Job responsibility

Zonal Incharge – CPO is responsible for timely & cost-effective Customer Service
Delivery & Assurance in the designated zone.

Major responsibilities include:

1. Customer service delivery & assurance
2. Liaison with builders for PROW - cost effective & faster building level
permissions
3. Providing inputs related to potential current partners from the zone
4. Identification of upcoming buildings in the zone
5. Upkeep of existing relationship with building management and update the
Building tenancy details

1. Vendor management of Network partners (CPO, Vistaar, 3rd Party OHF & NNI,
TCL, BSO)
2. L2 survey
3. Access for 3rd Party Vendors for OHF cable/UBR at TTL POP with Field
Operations approval
4. MRN processing & capitalisation in S4HANA basis WBSE, physical verification
in AMS of TTL assets deployed at customer location- MUX, CPE, Routers,
EPABX etc..
5. Ensure execution at customer site RFS & end to end testing for all on-net
and offnet media - OSP/IBD, ODN, UBR, Copper using different CPEs - MUX,
MMC, L2 switch, copper modem, GPON etc.
6.



Responsible for customer delivery and testing from handoff point outside
TTL PoP to customer location
7. Scheduling engineer for testing
8. Coordination with NOC for testing & troubleshooting on need basis
9. Performance management of existing partners
10. Maintenance Activity at Customer location – Infra, IBD, ISP, CPE along with
AMS updates
11. TP to Own media, Copper to FTTH migration
12. Ensuring timely asset retrieval with ATN in S4HANA & AMS update

The aspirant for Zonal Incharge – CPO role must have in-depth understanding
about the customer requirements & to manage the same with the partners. The role
will handle issues related to customer management for service delivery &
assurance.

Span of control: 4 to 6 Staff Key Customer Customer Program Management,
Customer Service Management, NW Planning, NW Ops & Finance
Necessary Preferred Skills
* In depth Knowledge of ROW/PROW.
* Adheres to the industry stan

📌 Zonal Incharge (India)
🏢 Tata Teleservices
📍 India