An exciting opportunity has become available to join the University of Southampton Library Service as a Customer Services Assistant.

You do not need to have worked in a library before. We are looking for people with strong customer service experience, for example in retail, hospitality or other busy public-facing environments. Our libraries operate across four sites and welcome students, staff and the wider community. This is a varied, people-centred role where you will support a wide range of customers and help them make the most of our spaces and services.

The Role

As a Customer Services Assistant, you will play an important role within a skilled and supportive team, helping to ensure the smooth day to day operation of the Library within a busy, customer-focused environment.

Key Responsibilities Include

Providing frontline customer service in person, online, by phone and email
Responding to a wide range of enquiries and resolving straightforward queries
Supporting students and staff to use library spaces, services and systems




Carrying out administrative tasks and using digital systems to manage enquiries
Contributing to a safe, well organised and welcoming library environment
Supporting activities and events where required

You will be based at the Health Services Library based at Southampton General Hospital but will often be required to work across other sites in line with service needs.

About You

We are looking for professional and proactive individuals who enjoy working with people and take pride in delivering a high standard of service.

You Will Bring

Experience of working in a customer facing role
Strong communication and interpersonal skills
Confidence using digital systems and learning new tools
The ability to work both independently and as part of a team
Good organisation skills and attention to detail
A calm and practical approach when dealing with queries and busy periods

Working Pattern

This role is offered on a part time permanent basi

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