CMS Info Systems Ltd. is looking for an experienced and result-oriented Territory Service Manager to manage and drive field service operations across:

Service Area: New Delhi Territory (New Delhi, Uttarakhand & UP West)
Office: Faridabad, Haryana, India (6 days working from office)

Position: Territory Service Manager

Experience: 5+ Years
Industry: Field Service / Service Operations
Key Responsibilities:
Manage and monitor field service operations across the assigned territory as per defined SLA and service standards.
Lead and effectively manage a team of Field Engineers, Team Leaders, Stock Controllers and MIS personnel.
Ensure timely resolution of service calls and maintain high levels of customer satisfaction.
Monitor team performance, productivity, attendance and field activities.
Ensure proper planning and utilization of field resources across the territory.
Coordinate with internal teams and customers to ensure smooth service operations.
Monitor spare parts/stock inventory and ensure proper stock control and utilization.
Review and maintain MIS reports,



service performance reports and operational dashboards.
Take ownership of payment collection, including: AMC payments, Sale of spare parts & Product.
Track outstanding payments and coordinate with customers for timely collection.
Identify operational issues and implement corrective actions to improve service efficiency.
Ensure compliance with company processes, policies and service quality standards.
Travel across the assigned territory as required for operational reviews and customer visits.

Candidate Profile:
5+ years of experience in Field Service / Service Operations / Territory Management.
Strong experience in managing field service teams and operations.
Proven experience in handling Field Engineers, Team Leaders, Stock Controllers and MIS.
Good understanding of SLA-based service operations and customer management.
Experience in payment collection and outstanding recovery will be preferred.
Solid leade

📌 Territory Service Manager (Faridabad)
🏢 CMS info systems
📍 Faridabad