The Opportunity

Providence Global Center (PGC) is dedicated to digitally enabling our vision of "Health for a Better World." The External Services team collaborates with peer health systems in the U.S. to help them achieve their digital transformation goals while enhancing operational efficiency and predictability.

The account delivery leadership is responsible for understanding PGC’s growth story and offerings and leveraging those to driving customer growth conversations and managing both current and future account needs. This includes ensuring excellence in delivery and people management in a global context. Previous experience in a digital transformation or delivery role within the healthcare provider ecosystem will be beneficial for success in this role.

The primary focus of this role is to build a solid partnership with client sponsors and internal Providence delivery teams. Working with a small but highly skilled team, the account leader will dedicate time to understanding the client’s key priorities, value drivers, optimization requirements,



and technological and operational challenges. They will collaborate closely with presales and delivery teams to drive account growth and success.

Key Responsibilites

Strategic

Partnership with the client’s leadership team to understand their digital transformation, efficiency, service delivery goals and mapping the Providence success stories to develop a prioritized multi-year roadmap would be the primary role of this individual
Partner with Providence-India leadership to build focused GiC teams for our clients while integrating best-in class, automated, centralized, governed, and reliable, cloud first, enterprise delivery platform that delivers customer value and efficiency
Define and implement policies, processes, and procedures for the governance and management of overall client delivery
Build and maintain strategic partnerships with external relevant partners to advance External Services’ capabilities and leade

📌 Director - IT Consulting (Hyderabad)
🏢 Providence India
📍 Hyderabad