Coordinates and supervises activities of the Compensation Team, with specific responsibilities for the individuals that prepare cost estimates, tax equalisation services and tax payments, and certificate of coverage service. Further compensation scope as required for certain client engagements. Performs in a supervisory capacity leading, teaching, and coaching the team for optimal performance.
1.Oversees a team of compensation specialist and analyst roles delivering cost estimates, through preparation, audit and delivery of all service components to support the cost estimate and assignment letter and reporting. Additional service products include tax equalisation services and tax payments we well as certificate of coverage maintenance. Monitors for compliance to audit directives, client service level agreements, cycle time standards, quality goals, and client satisfaction targets. Closely monitors team workflow and adjusts strategies to prevent financial risks/penalties and adherence to deadlines. Responsible for the execution of process changes.
2.Ensures that services and products are complete and in alignment with all deliverables and that discrepancies resulting from process breakdowns, missed/inaccurate payments, or payroll deviation from Graebel instruction are addressed and fully rectified.
3.Supervises or assists with the resolution of escalations from Transferees/Assignees, Clients, Tax Providers, Operations other CFS internal business partners and others to insure issues are resolved timely and completely. Uses escalations as appropriate for additional staff training or to improve processes.
4.Responsible for the onboarding and training of employees. Participates in the interview process . Completes performance and merit evaluations in a timely manner. Provides continued development and training opportunities to staff preparing them for additional responsibilities. Actively promotes team members' career goals and progression, ensuring informal feedback