About ITILITE
ITILITE is a Series-C funded B2B SaaS platform revolutionizing corporate travel, expense management, and payments. Backed by marquee investors from Tiger Global, and Dharana Capital, we serve 500+ companies including Jockey, Puma, Datamatics, ITC Infotech, Perfios, and other esteemed organizations across diverse sectors.

Learn more: itilite.com

Role Overview
Customer Success Manager for the US market, driving customer growth, retention, and advocacy. Own the complete customer lifecycle from onboarding through renewal and expansion.

Position Details:
Location: Bangalore
Working Model: Hybrid (3 days in office)
Schedule: 7:30 PM - 4:30 AM IST

Key Responsibilities:
1. Customer Onboarding & Scale-up
Drive smooth scale-up of a recent customer leveraging ITILITE's plug-and-play platform
Conceptualize and execute platform adoption campaigns with Marketing support. Analyze and fine-tune campaigns.
Support pilots and help Account Executives demonstrate value
2. Customer Retention & Value Delivery
Understand each customer's business, and objectives from travel & expense




Use data to deliver insights in QBRs
Own renewals
3. Cross-functional Project Management
Coordinate with Sales, Product, and Customer Support teams to sustain customer value
Act as internal project manager and drive rapid resolution of customer's requests
4. Customer Advocacy Development
Turn customers into vocal champions. Secure testimonials, and case studies
Cultivate customer references and facilitate referral opportunities
5. Product & Market Intelligence
Gather customer feedback to inform product development roadmap
Collaborate with Product teams on feature prioritization
Provide market insights and competitive intelligence

Ideal Candidate Profile
Essential Experience:
2-4 years of customer success experience (min 1+ year of experience working for the US market)
Have worked with B2B SaaS companies selling to mid-market/enterprise segments ($25k - $200k ACV)

Must-Have Skills:
Native-level

📌 Customer Success Manager (Bengaluru)
🏢 ITILITE
📍 Bengaluru